Your information, handled with care.
This privacy notice explains how we process the details you share when you request an experience, so you know what to expect and how to get help.
Information we collect
Mostly the basics needed to respond.
Request details
- Your name, email address, and phone number
- Preferred date and group size
- Optional preferences (for example, contact method or accessibility notes)
- Message content you send to us
Operational info
- General site interaction details needed to improve usability
- Technical details that help keep the service stable and secure
- We do not sell your personal information
How we use it
To confirm and support your request.
Booking confirmation
To verify details, check availability, and share meeting and preparation information.
Customer support
To answer questions, help with changes, and coordinate any accessibility needs you share.
Service improvements
To keep the experience clear and reliable, including resolving issues when they arise.
Sharing & safeguards
Only what’s needed, with appropriate protection.
When we share information
- With partners involved in fulfilling the requested experience
- With service providers who help us operate (under confidentiality obligations)
- When required by law or to protect rights and safety
How we protect it
- Reasonable security measures to reduce unauthorized access
- Access limited to those who need it to support your request
- We aim to keep your information accurate and up to date
Your choices
Control how we communicate.
If you agree to receive email updates when you submit a request, you can contact us to ask about communication preferences. For privacy questions, reach out through our support page.
Retention
We keep request information only as long as needed to fulfill your request, handle support needs, and comply with applicable legal requirements.